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Sales Agreement

Introduction

Air Naturel.com is a web site owned by WAF-direct SARL, limited liability company based at the following address:

Bâtiment B13
18/22 rue d'Arras
92000 Nanterre
FRANCE 


The following sales agreement concerns the relationship between WAF-direct and his customer.
This sales agreement concerns all countries delivered except France where the French terms and conditions shall apply.

Products

All products sold on Airnaturel.com are domestic products intended for a domestic use and not for a professional use.
Pictures presented on Airnaturel.com are indicative. All products offered on Airnaturel.com are, in principle, available on our warehouse. In case of non availability or non-acceptance from the customer of the supplier lead time, Air Naturel will offer a substitution product for the customer who can accept or decline and receive a full refund.

Prices

Prices indicated on Airnaturel.com are in EURO, eco-taxes (WEEE) included. VAT at 20 % included (for deliveries inside the European Economic Area). Delivery fees are not included and can be calculated on the "My cart" page.

The French VAT for delivery adresses outside of the European Economic Area. However, customs duties and additional taxes may have to be paid at delivery.

Eco-contribution

Since November, 15th 2006 WEEE is obligatory in France, we are registered at Ecologic.

Payment

You can pay on our website as follows:

- On-line by credit card (Carte Bleue, VISA, EuroCard, MasterCard, American Express). Payement is secured using the e-Transactions technology from leading French bank Crédit Agricole.

- We also accept cheques from French accounts as well as wire transfers originating from SEPA accounts.

Delivery

All orders placed before 13:00 hours (French time) will be prepared and shipped the same day, except if we have to prepare customs documents (in case of out of EU deliveries) where we need an additional day. As soon as the order is shipped you will receive an email containing the shipment tracking number.

We ship to France (including Corsica) using Colissimo, Chronopost and Mondial Relay, as well as in French overseas territories, Europe, USA, Canada and some Asian or African countries using Colissimo International.
You can find the complete list of the countries we ship to as well as the shipping rates on the "My basket" page.
Airnaturel.com will prepare your order with an additional carton to secure transport.

Returns

Customers have fourteen days after the receipt of the goods during which time they can cancel their purchase by contacting us by email and then return the goods for a refund or exchange. The cost of return is at the consumer's expense. Air Naturel will refund the price of the goods, as well as the shipping cost up to the lowest option available in Mainland France up to 14 days after receiving the goods. The product must be returned in its original packaging, without marks of use and with all accessories and documentation included. In case the product contains accessories or filters and the product has been used or unboxed, the accessories and filters will be deducted from the refund.

Warranty

All products sold carry a two-years warranty. Some products have an additional manufacturer warranty.

We guarantee our product to be free from defects in material or workmanship for a period of two (2) years from the date of purchase. This warranty does not cover faulty usage, faulty plugging or not normal way of using. Air Naturel cannot be responsible of a faulty use of the product as well as for damages due to faulty use.
Operating a unit with an adapter other than the one supplied or any attempts made to service or modify the unit, will VOID THE WARRANTY.
For your convenience, please record the complete model number and the date of purchase below, and attach your receipt as proof of purchase.

PROCESS : Before returning any product please ask a return notice at sav@airnaturel.com



Identification of customer

Personal information are needed for mail order sales. In case the required information (including name, address, phone number) is not correctly entered we will not be able to deliver you and your order will not be valid.

According the French "Informatique et Libertés" law, each customer can obtain a copy of the customer record held in our databases and can request its modification or deletion on request sent to:

Air Naturel
18/22 rue d'Arras
Bâtiment B13
92000 Nanterre
France

or info@airnaturel.com

Free delivery

24 to 48h at home, or in relay

Reliable

Airnaturel gets silver palms in 2010

Secure payment

Payment by 3D secure

Returns 14 days

Possibility to change your mind

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